February 2010 Kaizen interviewee John Chisholm has a new article at Global Customer Experience Management. Mr. Chisholm covers recent trends in the customer satisfaction industry and gives advice on how to better measure customer satisfaction. He also urges companies to be efficient, accountable, and timely in their dealings with customers.

Read the article here.

The Kauffman Foundation’s Policy Dialogue on Entrepreneurship has a fascinating article on entrepreneurship in Turkey. Why, asks author Jonathan Ortmans, does Turkey have such a low rate of entrepreneurship when it is so strong economically?

Read the article here.

Jeffrey Orduno, Rockford College alum and associate at McGreevy Williams, gave a CEE-sponsored talk last week at Rockford College. Here is Stephen Hicks’s interview with him on property rights and the law:

Dr. Kline, Assistant Professor of Liberal Studies at the University of Illinois, Springfield, gave two talks this month at Rockford College. Here is Stephen Hicks’s interview with him on the main points of his talk on business ethics:

The talk was sponsored by the Center for Ethics and Entrepreneurship.

Forthcoming: Our interview Professor Kline on David Hume, who, according to a recent vote by contemporary philosophers, is the most influential dead philosopher.

The Mercatus Institute, “a university-based research center [that] works to advance knowledge about how markets work to improve our lives,” has a web page devoted to research on Hurricane Katrina. Questions explored by the Mercatus researchers include: How did New Orleans communities that have recovered since Katrina do so? What effect did social entrepreneurship have on their recovery? What kinds of government policies could facilitate a quicker recovery from future disasters? Among the experts featured are two CEE Guest Speakers, Emily Chamlee-Wright and Steven Horwitz.

Watch our video interview with Dr. Chamlee-Wright in which she talks about her research on some of the above issues.

Also, watch our interview with Dr. Horwitz on the role of Wal-Mart in New Orleans’ recovery.

Finally, explore Mercatus’ fascinating website here.

Dr. Stephen Hicks, CEE’s Executive Director, talks with Dr. Jerry Kirkpatrick, a Fall 2009 CEE guest speaker, about his book, In Defense of Advertising. Dr. Kirkpatrick addresses several typical criticisms of advertising and explains why advertising is important to a healthy, productive capitalist society.

Watch Parts I & II of the interview below.

Part I:

Dr. Stephen Hicks, CEE’s Executive Director, talks with Fall 2009 guest speaker Dr. Jerry Kirkpatrick about his recent book, “Montessori, Dewey, and Capitalism”. Dr. Kirkpatrick compares and contrasts the educational philosophies and methods of John Dewey and Maria Montessori, and discusses the potential benefits of such methods in a capitalist society.

Dr. Stephen Hicks, CEE’s Executive Director, talked recently with Fall 2009 guest speaker Dr. Jerry Kirkpatrick about why having a philosophical background helps businesspeople attain greater clarity and confidence in making important, ethically-charged decisions. Below are parts I and II of the interview.

Part I:

Part II:

Here’s a short video clip about CEE’s winning a 2009 Templeton Freedom Award from the Atlas Economic Research Foundation:

This video is also at AERF’s Atlas Network site.

CEE’s Stephen Hicks’s essay on “What Business Ethics Can Learn from Entrepreneurship” [pdf] was published in the Spring 2009 issue of the Journal of Private Enterprise, edited by Edward Peter Stringham.

The abstract:

“Entrepreneurship is increasingly studied as a fundamental and foundational economic phenomenon. It has, however, received less attention as an ethical phenomenon. Much contemporary business ethics assumes its core application purposes to be (1) to stop predatory business practices and (2) to encourage philanthropy and charity by business. Certainly predation is immoral and charity has a place in ethics, but neither should be the first concerns of ethics. Instead, business ethics should make fundamental the values and virtues of entrepreneurs — i.e., those self-responsible and productive individuals who create value and trade with others to win-win advantage.”