March 2011 Issue of Kaizen

In our latest issue of Kaizen we feature an interview with Jack Stack, Founder and CEO of SRC Holdings Corporation, author of The Great Game of Business and A Stake in the Outcome, and “Father of Open-book Management” (Inc. Magazine).

Also featured in Kaizen are student essay contest winners Sarah Boykin, Shelly Wenzel, and Bethany Borgmann, and guest speakers Michael Strong and Magatte Wade.

A PDF version of Kaizen is available here. We will soon post separately the full interview with Mr. Stack.

If you would like to receive a complimentary issue of the print version of Kaizen, please email your name and postal address to CEE [at]

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One Response to “March 2011 Issue of Kaizen”

  1. Barry Linetsky Says:

    Great interview with Jack Stack. I’ve read a couple of his books. While there is much of interest in his Kaizen interview, what I found most profound was “aha” moment about financial statements on page 5. “The income statement folds out as nothing more than stories about people–that’s what numbers are.” What an enlightened perspective!

    Makes me wish I had paid more attention in my finance and accounting classes!

    Another great insight is on page 6. Management of people is about structure and management systems to control the complexities of work. Stack is right on target when he says that “Nine times out of ten, when we have a problem we shoot the person. But nine times out of ten, you’ve got a systems problem. But if you don’t have a system then you go after the people.”

    Too many managers at all levels are negligent in their responsibilities to manage and lead their organizations and come to blame others for this failure on their part when it is they who are properly accountable for developing work systems for their subordinates. Unfortunately, most businesses aren’t managed this way because proper theories of creating and managing accountability hierarchies aren’t taught. If you don’t know you need to develop requisite systems, then you can’t look to systems failures as a root cause of your problems.

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