Archive for June, 2010

Entrepreneurship in Brazil

Thursday, June 24th, 2010

Entrepreneurship is becoming more popular in Brazil, despite the relative difficulty of starting a business there and the complexity of the country’s tax system.

Read more about the conditions driving Brazil’s entrepreneurship boom at the Policy Dialogue on Entrepreneurship Blog.

And not only that, Brazil has the World Cup in 2014 and the Olympics in 2016.

Online Education Entrepreneur: Salman Khan

Tuesday, June 8th, 2010

The Khan Academy YouTube channel is the most popular source for free online educational videos, beating out even MIT. Salman Khan, the man behind it all, is a self-appointed teacher who tries to “deliver things the way I wish they were delivered to me.” He has made over 1,400 videos so far, most of them consisting only of his voice and crude illustrations. He now has a non-profit organization, also called Khan Academy, that is devoted to “providing a high quality education to anyone, anywhere.”

Read more about Mr. Khan at the Chronicle of Higher Education.

Also, watch the short PBS feature on Mr. Khan below:

Philadelphia Flyers’ team owner Ed Snider interview

Saturday, June 5th, 2010

With the Flyers/Blackhawk Stanley Cup hockey championship series tied up, check out our Kaizen interview with Ed Snider, owner of the Philadelphia Flyers.

John Chisholm’s Ten Lessons in Customer Satisfaction

Tuesday, June 1st, 2010

February 2010 Kaizen interviewee John Chisholm has a new article at Global Customer Experience Management. Mr. Chisholm covers recent trends in the customer satisfaction industry and gives advice on how to better measure customer satisfaction. He also urges companies to be efficient, accountable, and timely in their dealings with customers.

Read the article here.