The auto industry’s broken culture

In light of a possible bailout for the auto industry, Bob Sutton gives an illuminating personal account of the mentality at General Motors: “I could list hundreds of management, cultural, and operational reasons why I believe that GM is such a flawed organization, but to me, a pair of root causes standout: Most of the senior executives — and many of the managers — are (1) clueless about what matters most and (2) suffer from a “no we can’t” mindset.” Two of his readers recount similar personal experiences here and here.

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